Custom artificial intelligence receptionist named Maddie, capturing every inbound call 24/7 for a north-metro-Atlanta dumpster rental operator. Live in production since June 2026.
EZ Disposal is a dumpster rental and roll-off operator serving north metro Atlanta. The owner was the only person reliably answering calls. When he was on a delivery or pickup, calls went to voicemail — and customers dialing for same-day rentals or weekend project bookings simply moved on to the next company on Google. The owner acknowledged every missed call was effectively a lost rental.
We came in, audited the call flow, and engineered a custom artificial intelligence receptionist — Maddie — to operate as the operator's safety net for unanswered calls. Same business number for the customer, zero-friction handoff to the AI when the owner can't pick up.
Production voice agent answering every inbound call 24/7. Captures full rental details — name, address, phone, email, dumpster size, delivery date, pickup date, placement notes — then routes the lead to the owner in real time.
The operator's existing business line forwards through Grasshopper to Maddie's number after 4-5 rings or when busy. Customers dial the same number they always did. Zero customer-facing change.
Maddie handles standard rentals. Complaints, same-day requests, concrete dumpsters, and HOA-coordination requests transfer to the owner with full context. No request slips through the gap.
Every after-hours lead arrives in the owner's inbox formatted as a complete record — ready to call back without playing voicemail roulette.
Customers who want to book online get directed to the operator's existing booking flow. The AI doesn't compete with the website — it captures the calls the website would have lost.
Every call logged to a custom database with outcome categorization. Owner gets weekly reports of capture rate, transfer rate, and after-hours volume.
Maddie runs on Vapi for voice transport and Claude (Anthropic) for reasoning. The orchestration layer runs on n8n, with custom integrations to Grasshopper for call forwarding and Supabase for call logging. The system is monitored, iterated, and operated by DRS — not a ship-and-walk-away build.
Discovery is 30 minutes, free, and unconditionally non-pitchy. If artificial intelligence belongs in your business, we'll tell you the shape it should take. If it doesn't, we'll tell you that too.
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