Multi-channel artificial intelligence agent across voice, email, Telegram, and HTTP - handling time tracking, task capture, customer enrichment, and live infrastructure monitoring for a metro Atlanta IT services firm. Live since June 2026.
Eleven Twelve is a metro Atlanta IT services and network infrastructure firm. The owner was spending 30-40% of his day on administrative work - time tracking, task capture, customer notes, reactive monitoring - instead of revenue-producing technical work. Customer context lived across five different tools. Every customer interaction wasted 10-15 minutes searching for the relevant history.
We came in, audited the operator's full daily workflow, and engineered Phillip - a custom artificial intelligence chief-of-staff operating across four channels (voice phone, email, Telegram, HTTP) - with direct integrations to the operator's tools so customer context is always one natural-language question away.
Custom AI agent on voice (dedicated phone number), email (Microsoft Graph API), Telegram, and HTTP. Conversational, context-aware, trained on the operator's specific business rules.
Operator records a voice memo while driving, walking, or between meetings. Phillip extracts time entries, customer matches, and task captures - writes everything to the operator's project tool automatically.
Phillip pulls notes, open tasks, recent activity, and live infrastructure state from across the operator's tools and surfaces the answer when asked a natural-language question.
Direct integration with Ruckus One and OvrC for real-time network state. Phillip answers "any sites down" or "what's the AP count at customer X" in plain language. Read-only by hard policy - no write access to customer infrastructure.
Phillip composes and sends emails from the operator's official email address - recipient-locked and audited so it never goes to the wrong customer.
Operator dictates a note about a customer interaction; Phillip writes it to the right customer record with proper timestamps and context.
Phillip runs on a custom multi-channel architecture: Vapi for voice, Microsoft Graph API for email (OAuth2 client credentials), Telegram Bot API, and HTTP for direct integration. Reasoning runs on Claude (Anthropic) via OpenRouter. Hosted on Railway with 18 of 18 security tests passing, recipient-locked outbound, and full audit logging on every action.
We take on a limited number of engagements. If artificial intelligence belongs in your business, we'll tell you the shape it should take. If it doesn't, we'll tell you that too.
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