We build artificial intelligence chiefs-of-staff for IT services, managed service providers, and network infrastructure firms - time tracking, task capture, customer enrichment, live infrastructure monitoring. Live in production with Eleven Twelve today - metro Atlanta and Georgia.
Request an Evaluation →Three patterns we see across every it services operator we audit. If any of these sound familiar, artificial intelligence belongs somewhere in your operation.
Most IT services owners spend 30-40% of their day on time tracking, task capture, customer notes, and reactive monitoring instead of revenue-producing technical work. The administrative burden is the actual scaling bottleneck.
Notes in one CRM, tickets in another, network telemetry in a third, billing in a fourth, email threads everywhere. Finding everything about a customer before a call wastes 10-15 minutes per interaction.
Most MSP alerts are device-level noise. What the owner actually needs is business-level alerts: which customer is affected, what's the impact, what's the right action - not which port is down on which switch.
Every build is custom - engineered specifically for one operator's workflow, integrations, and customer relationships. Below is a representative sample of what we deploy in the it services vertical.
Custom artificial intelligence agent on voice, email, Telegram, and HTTP. Time tracking via voice memo, automatic task extraction, customer notes auto-loaded when calls come in, live infrastructure state on demand.
artificial intelligence pulls notes, open tasks, recent activity, and network state from across the operator's tools and surfaces the answer when the owner asks a natural-language question.
Real-time read on Ruckus, OvrC, or whatever network management surface the operator uses. artificial intelligence answers "what's the AP count at customer X" or "any sites down" in plain language.
artificial intelligence sends customer follow-ups, internal notes, and updates from the operator's official email - recipient-locked and audited so it never goes to the wrong customer.
Eleven Twelve is a metro Atlanta IT services and network infrastructure firm run by Ryan Hensley. We built and deployed Phillip - Ryan's artificial intelligence chief-of-staff - operating across voice (phone +1 678-238-2453), email (Microsoft Graph integration), Telegram, and HTTP. Phillip handles time tracking, task capture, customer enrichment, live Ruckus network state, and outbound email composition. Live in production since June 2026.
We take on a limited number of engagements. If artificial intelligence belongs in your business, we'll tell you the shape it should take. If it doesn't, we'll tell you that too.
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